Call Center Assistant ( Temporary Contract )

AAU does not recruit through recruitment agencies, and shall never ask for any payments related but not limited to visa, recruitment, travel expenses etc.
All the recruitment offers are sent through official HR Email ID (hr@aau.ac.ae), AAU shall bear no responsibility of the offers sent through IDs other than the mentioned Email ID.

Closure Date: Dec 05, 2020 Reference Number: 116 Al Ain

Location: Al Ain

Department: Admission and Registration Unit.

Qualification: Bachelor Degree / Diploma

Experience: 2 Years call center /customer service Experience (Experience of UAE is a plus)

Work Nature : Temporary Contract

Job Description:

- Provides information related to policies and conditions for the admission of new students at the university.

- Update knowledge and provide information relating to the university (specialization, fees, etc.).

- Responsible to respond inquiries relating to the (exams, holidays, courses schedule, etc. …)

- Follow-up student’s queries and communicate to the students via email.

- Prepares daily and monthly reports as needed and report to General Register.

- Records all inquiries and maintain proper documentation.

- Responsible to contact with students who have dropped out.

- Responsible to conduct surveys relates AAU programs & services.

- Other duties as assigned by the General Register.

General Conditions:

- Proficiency in English languages, spoken and written.

- Proficiency in Arabic languages, spoken and written.

- Enthusiastic fresh graduates can also apply.

- Good command on computer skills, particularly MS office programs

- Ability to manage conditional information is a must.

- Excellent interpersonal & verbal communication.

- Interested candidates may send their updated CV clearly showing Photo ID, Education, Skills and Experience.

Job Details